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eFIG Training

One of eFIG’s core objectives is to raise standards within the Interior Landscaping industry, and a comprehensive, bespoke training programme has been devised to cover all subjects within the trade. The courses are specifically designed for the Interior Landscaping industry, and as such all content is relevant and essential in the progression of technicians.

Training is offered to both members and non-members, with members receiving significant discounts and priority booking.

eFIG Accreditation

The eFIG Accreditation Course for Technicians has modules which are run throughout the UK. eFIG also offers Supervisory and Health and Safety training, which can be arranged on a minimum number attendance basis.

Courses leading to eFIG accreditation are help on a regional basis and have already proved extremely beneficial.

Training in your workplace

Most of eFIG's courses can be delivered at your place of work on request, subject to minimum attendance numbers and approrpriate facilities.

Training can also be supplemented using eFIG's library of training DVDs, available to borrow for free to eFIG members.

Please call 01794 521 744 to discuss your own requirements.

Training Courses

The following training courses are currently available via eFIG:

Sales 1: Interior landscaping selling structure - 1 day course

  • The buying process
  • Features and benefits of Interior landscaping
  • Unique selling points
  • Brand talks/propositions
  • Questioning skills – SPIN technique
  • Listening skills
  • Reacting to buying signals
  • Handling customer resistance
  • Closing techniques

Sales 2: Negotiation skills - 1 day course

  • Influencing techniques
  • Using networking effectively
  • Developing a sales and marketing plan
  • Common marketing mistakes
  • Getting the message right
  • E-marketing techniques

Accelerate the growth of your business - 1 day course

  • Thinking about your successes and failures
  • Obsessions of highly successful businesses
  • How good is your business?
  • What is the potential of your business to grow?
  • What do you want from your business?
  • Working on your business and in your business
  • Profit improvement check list
  • SMART Strategy Tools
  • Implementing your business plan
  • Staying on track

Managing People - 2 day course

  • Review personal & team goals & objectives
  • Develop Personal Action Plans to achieve goals & objectives
  • Management vs. leadership
  • Personal leadership styles
  • Motivating staff
  • Managing and reviewing performance
  • Achieving Results through others
  • Delegation
  • Coaching and Mentoring
  • Communicating with the team
  • Improving team performance
  • The value of feedback
  • Strategies for dealing with difficult people & situations
  • Conflict management

Exceptional Customer Care

  • Define the factors of exceptional customer care
  • Consequences of poor service
  • Communication skills – communicating the right message about interior landscaping/plants
  • Ability to enhance the image of your business
  • Importance of first impressions and appearance
  • Ability to use features and benefits
  • Taking advantage of sales opportunities
  • Active listening skills
  • Assertive behaviour
  • Handling complaints

Time Management & Personal Effectiveness

  • Setting clear goals and objectives
  • Managing yourself and your resources
  • Analyse and understand your work styles
  • Effective management of time – where is your time going?
  • Managing disruptions
  • Planning & prioritisation
  • Managing meetings

Telesales - 1 day course

  • Defining ‘cold calling’
  • Structuring the sales call – Solution based selling technique
  • Questioning & Listening skills – Question through to sale
  • Reacting to buying signals
  • Features and benefits
  • Dealing with objections effectively
  • Closing techniques to win business
  • Features of an effective telephone conversation
  • Rapport building
  • Getting past the gatekeeper
  • Use of voicemail
  • Managing the conversation
  • Use of positive language

Finance for non financial managers - 1 day course

  • Why bother? (The purpose of accounts)
  • The big equation (The accounting equation: Assets + Liabilities = Capital)
  • Profit or loss? (Profit and loss accounts and the difference between profit and cash)
  • Breaking the code (Financial ratios – calculating and interpreting ratios)
  • The finished product (Interpreting financial statements using a case study)
  • Going round in a circle (The working capital cycle where cash gets tied up in a business)
  • Cash is king (Cash flow forecasting and management)
  • Looking ahead (Budgeting)

Presenting with confidence - 1 day course

  • First impressions
  • Creating the right conditions
  • Defining and redefining the objectives
  • Good preparation – planning and structure
  • Creating the right introduction
  • Delivering the Presentation
  • Language – style, vocabulary, tone
  • Content –information and data
  • Managing Nerves
  • Dynamic Delivery
  • Maintaining interest
  • Handling questions
  • Using notes, slides & visual aids
  • Establishing Rapport
  • Understanding your audience


All eFIG training can be supplemented using our DVD Library, which is available to eFIG members only and is free of charge.

  
 
Currently no events are available